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A day in the life of a Mental Health Support Worker

A day in the life of a Mental Health Support Worker

Mental health is having a moment in Australia. More young people are reaching out for support and mental health is one of the allied health services receiving a much-needed funding boost.

Mental health workers are some of the Health and Community Services sector’s most engaged front-line staff. Every day, in loads of different ways, they help people improve their quality of life and manage mental wellbeing.

Managing the caseload

Most mental health support workers start their day by reviewing the patients or service users they’re currently working with, known as their “caseload”. That tells them what the day (or week) might look like.

And that’s the great thing about working in the Health and Community Services sector – your days are always different and never boring.

Care in the community

Those “cases” are all people who need support for mental health issues. They might be adults, unemployed people, young people, regional communities or people who simply need a hand when life gets tough.

A big part of the job is getting out into the community and getting to know the individuals who make up a caseload. That might be by:

  • Checking in on people who need a reminder to take medication
  • Attending hospital appointments to provide support
  • Running peer support sessions
  • Visiting people at home (or in recovery facilities) to provide counselling
  • Visiting schools to give talks or run workshops

Ready for anything

You might have guessed by now that mental health work can be surprising and challenging. Like many Health and Community Services careers, there’s really no such thing as a “normal day” for mental health support workers. It’s part of what makes the job so exciting (and rewarding).

The traits of a good mental health professional are:

  • Caring and willing to help without judgement
  • Genuinely interested in improving people’s quality of life
  • Empathetic and friendly
  • Able to think on your feet

It’s a career that gives as much back as you put in. Helping a person (or family) achieve a more fulfilling and happy life, knowing you were there to support them, is the best feeling in the world.

Ready to get started?

If mental health support sounds like the career for you, now is a great time to think about your education pathway with TrainSmart Australia. Check out our courses in mental health, counselling and a range of Health and Community Services specialties.

They’re nationally recognised, fully online and the perfect way to start your allied health journey.

What kind of jobs are available?

That depends on your qualifications and interests! Here are some of the places a Diploma or Certificate course can take you:


Job opportunities

Diploma of Mental HealthSocial Worker

Occupational Therapist

Clinical Psychologist

Support Worker

Mental Health Worker

Diploma of CounsellingCommunity Services Worker

Family Support Worker

Case Worker

Welfare Worker

Diploma of Youth WorkYouth worker

Community development worker (youth)

Indigenous youth worker

Youth alcohol and drugs worker

Youth caseworker

Certificate III in Community ServicesResidential Assistant

Personal Care Worker

Recreational Activities Worker

Youth Worker

Aboriginal Community Development Worker

Welfare Support Worker

Certificate IV in Mental HealthOutreach Worker

Community Worker

Mental Health Worker

Certificate IV in Youth WorkCommunity Development Worker (Youth)

Youth and Family Resource Officer

Indigenous Youth Worker

Youth and Family Services Officer

Youth Case Worker

Residential Care Worker

Recreational Youth Activities Worker

Youth Alcohol and Other Drugs Worker

Youth Housing Support Worker

Support Worker Residential

Youth Worker

Certificate IV in Mental Health Peer WorkYouth Peer Worker

Peer Support Worker

Family Advocate

Carer Consultant

Carer Support Worker

Recovery Worker

Ready to learn more?

If you liked this blog post, you'll love our courses.

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