A day in the life of a Mental Health Support Worker

Mental health is having a moment in Australia. More young people are reaching out for support and mental health is one of the allied health services receiving a much-needed funding boost. Mental health workers are some of the Health and Community Services sector’s most engaged front-line staff. Every day, in loads of different ways, they help people improve their quality of life and manage mental wellbeing.

Managing the caseload

Most mental health support workers start their day by reviewing the patients or service users they’re currently working with, known as their “caseload”. That tells them what the day (or week) might look like. And that’s the great thing about working in the Health and Community Services sector – your days are always different and never boring.

Care in the community

Those “cases” are all people who need support for mental health issues. They might be adults, unemployed people, young people, regional communities or people who simply need a hand when life gets tough. A big part of the job is getting out into the community and getting to know the individuals who make up a caseload. That might be by:
  • Checking in on people who need a reminder to take medication
  • Attending hospital appointments to provide support
  • Running peer support sessions
  • Visiting people at home (or in recovery facilities) to provide counselling
  • Visiting schools to give talks or run workshops

Ready for anything

You might have guessed by now that mental health work can be surprising and challenging. Like many Health and Community Services careers, there’s really no such thing as a “normal day” for mental health support workers. It’s part of what makes the job so exciting (and rewarding). The traits of a good mental health professional are:
  • Caring and willing to help without judgement
  • Genuinely interested in improving people’s quality of life
  • Empathetic and friendly
  • Able to think on your feet
It’s a career that gives as much back as you put in. Helping a person (or family) achieve a more fulfilling and happy life, knowing you were there to support them, is the best feeling in the world.

Ready to get started?

If mental health support sounds like the career for you, now is a great time to think about your education pathway with TrainSmart Australia. Check out our courses in mental health, counselling and a range of Health and Community Services specialties. They’re nationally recognised, fully online and the perfect way to start your allied health journey.

What kind of jobs are available?

That depends on your qualifications and interests! Here are some of the places a Diploma or Certificate course can take you:


Job opportunities

Diploma of Mental Health Social Worker Occupational Therapist Clinical Psychologist Support Worker Mental Health Worker
Diploma of Counselling Community Services Worker Family Support Worker Case Worker Welfare Worker
Diploma of Youth Work Youth worker Community development worker (youth) Indigenous youth worker Youth alcohol and drugs worker Youth caseworker
Certificate III in Community Services Residential Assistant Personal Care Worker Recreational Activities Worker Youth Worker Aboriginal Community Development Worker Welfare Support Worker
Certificate IV in Mental Health Outreach Worker Community Worker Mental Health Worker
Certificate IV in Youth Work Community Development Worker (Youth) Youth and Family Resource Officer Indigenous Youth Worker Youth and Family Services Officer Youth Case Worker Residential Care Worker Recreational Youth Activities Worker Youth Alcohol and Other Drugs Worker Youth Housing Support Worker Support Worker Residential Youth Worker
Certificate IV in Mental Health Peer Work Youth Peer Worker Peer Support Worker Family Advocate Carer Consultant Carer Support Worker Recovery Worker

Ready to learn more?

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