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Student Support

Student report

At TrainSmart Australia, our priority is to offer you support, encouragement and advice as you learn online so you can complete your studies successfully.

As a Registered Training Organisation (RTO), we are approved by the Australian Government to offer accredited courses that are nationally recognised.

Each student is assigned a trainer who will offer guidance, answer any queries and support you throughout the duration of your studies. Ultimately, they will act as a mentor to enhance your learning experience and make it as smooth and enjoyable as possible.

While many of our courses are offered online, we also deliver a number of campus-based courses. For instance, our beauty studio is located in the heart of Perth. We also have a separate, fully equipped facility for our screen and media students within walking distance of our main campus.

You will be expected to complete your course within 12 months, but extensions are available if required. If you require extra time, please don’t hesitate to speak to your trainer.

Language, Literacy, and Numeracy (LLN)

Language, literacy and numeracy skills are important in everyday life – that’s why we offer help in this area ahead of your studies. If you do not have a year 12 achievement certificate, or evidence of successful completion of an Australian Qualifications Framework Certificate IV or higher qualification (where the language of instruction is English) you will be asked to sit an assessment.

Reading and numeracy assessments are taken on a government approved tool. If you would like to access a Vet Student Loan, Government regulation requires you to achieve an Exit Level 3 in the Australian Core Skills Framework in Reading and Numeracy.

If you need extra help, we offer a variety of resources that will help you throughout your learning experience at TrainSmart Australia. Fully committed to your success, our Department of Language, Literacy and Numeracy strives to ensure that student support needs are met. As such, we have an LLN specialist who can meet with you or chat over the phone to discuss ways of improving your learning, literacy and numeracy standards.

If you need extra help because of other learning disabilities or genuine impairments, such as deafness or dyslexia, please don’t hesitate to let us know  we will do our best to make arrangements to deliver your training more effectively.

All language, literacy and numeracy support comes at no additional fee to the applicants and students, and all assessments are carried out online in the comfort of your own home.

If you are aged under 18, we will need your parents to approve your decision to study.

Additionally, our career guidance service is free and open to all, whatever your age.

Enquiry form

Ready to inquire about a course and kick start a new career? Simply fill out our inquiry form below and you’ll hear from one of our Career Advisers within the next 2 business days!

Contact our student support

Are you a current student and need to speak with someone at TrainSmart about your current enrolment? Simply fill out our form below and one of our Student Support Officers will be in contact with you as soon as possible. 

By submitting this apply now form, you agree to TrainSmart Australia using your contact information for marketing and enrolment purposes. TrainSmart Australia will ensure all personal information is stored in compliance with the Privacy Act 1988 and will not sell/remarket your information to any third party. TrainSmart Australia also uses reCAPTCHA technology and will act in accordance with the terms and conditions set by Google.

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