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CHC52015

Diploma of Community Services (Case Management)

Become a Case Manager or Caseworker.

Start Date

Please contact us for the next intake dates.

Duration

12 - 16 Months

Delivery Method

Online OR
Face-to-Face - WA Only (Required for WA Subsidy)*
(Please contact us for further options*)

Units

16

Quick Info

Download a free course brochure!

Download our free brochure guide to be contacted by our friendly career advisory team by phone, email and online chat. 

Next Start Date

Please contact us for the next intake dates.

Course Duration

12 - 16 Months

Delivery Method

Online OR
Face-to-Face - WA Only (Required for WA Subsidy)*
(Please contact us for further options*)

Work Placement

100 Hours

Pre-Requisites

N/A

The CHC52015 Diploma of Community Services (Case Management) is a nationally recognised qualification that provides the theoretical and practical skills to work as a Case Manager in the community services sector.

This course places a strong emphasis on developing transferable skills in caseload management applicable to various sectors including NCDIS, Youth at Risk and Children’s Services and more.

By achieving this qualification, you will gain specialised skills in developing and implementing your own support programs as well as strengthening your employment opportunities as a Case Manager within the community services sector.

Why TrainSmart?

Course Overview

Study the Diploma of Community Services (Case Management)

The CHC52015 Diploma of Community Services (Case Management) is designed for people who are passionate about working with individuals and communities as a Case Manager or Caseworker.

Working as a Case Manager entails supporting individuals and organizations dealing with disabilities, mental health problems, drug and alcohol addiction, homelessness, and family violence. Oftentimes, Case Managers will handle multiple clients at once who require immediate support. To work in this role, case management skills are essential to lead and coordinate complex cases and client requirements.

By studying the CHC52015 Diploma of Community Services (Case Management) you will gain skills that specialise in managing complex and challenging caseloads. During this course, you will learn how to develop and implement individual support programs, manage and coordinate service programs, work collaboratively with a diverse range of people and organisations, and recognise and respond to crisis situations.

This Diploma Community Services qualification requires 100 hours of work placement in an appropriate organisation to apply the skills you’ve learned. TrainSmart Australia will assist you to identify a suitable organisation, or you may nominate an organisation of your choice.

Is the Diploma of Community Services (Case Management) for you?

The CHC52015 Diploma of Community Services (Case Management) prepares learners with the responsibilities of becoming a Case Manager or Caseworker. This qualification reflects the roles of community services, case management and social housing workers involved in managing, coordinating and delivering person-centred support services to individuals, groups and communities.

What will you learn in the Diploma of Community Services (Case Management)?

The CHC52015 Diploma of Community Services (Case Management) will give you specialist knowledge and competencies in several key areas related to the Allied Health industry. In this course, you will learn how to promote the social, emotional and physical well-being of your clients, learn how to respond to crisis situations (domestic violence, trauma patients), provide wellness plans to clients and much more.

Core Skills You Will Gain In This Course:

  • Communication Skills – written and verbal skills to liaise with clients and other agencies and support groups
  • Interpersonal Skills – developed behaviours and tactics to interact with people
  • Empathy – employ active listening techniques and understand the client’s feelings surrounding a traumatic experience
  • Project Management Skills – manage and prioritise multiple clients and responsibilities
  • Problem Solving Skills – provide quick and practical solutions to immediate distress and problematic situations

How will you study the Diploma of Community Services (Case Management)?

By studying the Diploma of Community Services Case Management online, you will be able to engage with our team of Health and Community Services trainers. Our trainers will give you 1 to 1 support throughout the duration of this Diploma of Community Services course to help you understand the course content, give valuable feedback on your theoretical and practical assessments and help you towards realising and achieving your career pathway goals.

You will be expected to complete practical assessments. TrainSmart Australia will give you advance notice so you can make necessary arrangements to ensure participation in upcoming assessments through Purpose Practicals.

Assessments are by way of written assignments and have a practical component.

STUDY THE DIPLOMA OF COMMUNITY SERVICES (CASE MANAGEMENT) IN PERTH, WA

If you are in Perth, you may be eligible to study at our Perth CBD campus through the Lower Fees, Local Skills subsidy. Our face-to-face classes provide a fun and safe environment to learn the theoretical components of each unit while also developing the skills you’ll need to complete your practical assessments.

Classes run once a fortnight from 9 am – 4 pm over a 16 month period.

To study under the Lower Fees, Local Skills subsidy, class attendance is required at our Perth CBD campus.

If you’re located in WA but living outside of the Perth Metro area, you may be eligible to study this course fully online through the Lower Fees, Local Skills subsidy.

How long is the Diploma of Community Services (Case Management)?

Studying this course online will run over 12-months. If you’re studying this course at our Perth CBD campus, the duration of the course will run over a 16 month period.

entry Requirements

Prior to being enrolled into the VSL eligible course, TrainSmart Australia must reasonably believe that the applicant is academically suited and displays competence for the course requirements including meeting any of the set entry requirements. This is determined by either:

  • The student providing TrainSmart Australia with a copy of an Australian year 12 certificate of education; or,
  • The student providing TrainSmart Australia with a copy of a Certificate IV qualification (or above) that was delivered as a part of the AQF (Australian Qualification Framework) that can be verified by the issuing organisation or the USI (unique student identifier) transcript or,
  • The student completing the Core Skills Profile for Adults online assessment passing at or above Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy. TrainSmart Australia must also reasonably believe that the student displays that competence.

You may be required to complete a Bridging Course if you do not meet the above academic suitability criteria or at the request of our career advisory team.

Please note, we are unable to enrol international students at this time. 

Purpose Practicals

TrainSmart Australia students also have access to our Purpose Practicals service, to complete practical assessments.

Purpose Practicals provides our students with a safe environment to demonstrate practical counselling skills within a simulated environment. Our studio is also equipped with videoconferencing equipment to support E-counselling sessions for trainee counsellors.

Modules

This qualification is made up of the following units of competency. All units of competency must be completed in order to successfully attain the CHC52015 Diploma of Community Services (Case Management).

The CHC52015 Diploma of Community Services (Case Management) is broken up into the following Modules.

Click each module title to learn more about the units within each module.

Develop and implement service programs

CHCCCS007

This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.

Develop workplace communication strategies

CHCCOM003

This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

Analyse impacts of sociological factors on clients in community work and services

CHCDEV002

This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.

Manage and promote diversity

CHCDIV003

This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.

Manage legal and ethical compliance

CHCLEG003

This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.

Facilitate workplace debriefing and support processes

CHCMGT005

This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing. This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.

Reflect on and improve own professional practice

CHCPRP003

This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.

Manage work health and safety

HLTWHS004

This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).

Establish and confirm the counselling relationship

CHCCSL001

This unit describes the skills and knowledge required to use a structured approach to counselling to determine, establish and confirm the nature of the counsellor client relationship according to the agency’s counselling model. This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines.

Recognise and respond to crisis situations

CHCCCS019

This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.

Support counselling clients in decision-making processes

CHCCSL007

This unit describes the skills and knowledge required to assist clients to clarify their goals, explore options and develop a course of action. This unit applies to individuals whose job role involves working with clients on personal and psychological issues, within established policies, procedures and guidelines.

Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCDIV002

The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.

Assess co-existing needs

CHCCCS004

This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.

Coordinate complex case requirements

CHCCSM004

This unit describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework. Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers. This unit applies to work in a range of health and community services contexts.

Provide case management supervision

CHCCSM006

This unit describes the skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation. Workers at this level work autonomously and are responsible for own outputs within broad but defined organisation guidelines. This unit applies to work in a range of health and community services contexts.

Undertake case management in a child protection framework

CHCCSM007

This unit describes the skills and knowledge required to apply all aspects of case management in which case plans are developed and implemented to address specific client needs and achieve client goals within a child protection framework. Workers at this level work autonomously and are responsible for prioritising own outputs within defined organisation guidelines. This unit applies to work in a range of health and community service contexts.

Modules

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This qualification is made up of the following units of competency. All units of competency must be completed in order to successfully attain the CHC52015 Diploma of Community Services (Case Management).

The CHC52015 Diploma of Community Services (Case Management) is broken up into the following Modules.

Module 1: Community Services Essentials Part 1

Develop and implement service programs

CHCCCS007

This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.

Develop workplace communication strategies

CHCCOM003

This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

Analyse impacts of sociological factors on clients in community work and services

CHCDEV002

This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.

Manage and promote diversity

CHCDIV003

This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.

Module 2: Community Services Essentials Part 2

Manage legal and ethical compliance

CHCLEG003

This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.

Facilitate workplace debriefing and support processes

CHCMGT005

This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing. This unit applies to leadership or management roles where the individual provides peer to peer support to colleagues and refers to specialised support services in line with organisation guidelines as required.

Reflect on and improve own professional practice

CHCPRP003

This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.

Manage work health and safety

HLTWHS004

This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).

Module 3: Community Services Essentials Part 3

Establish and confirm the counselling relationship

CHCCSL001

This unit describes the skills and knowledge required to use a structured approach to counselling to determine, establish and confirm the nature of the counsellor client relationship according to the agency’s counselling model. This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines.

Recognise and respond to crisis situations

CHCCCS019

This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.

Support counselling clients in decision-making processes

CHCCSL007

This unit describes the skills and knowledge required to assist clients to clarify their goals, explore options and develop a course of action. This unit applies to individuals whose job role involves working with clients on personal and psychological issues, within established policies, procedures and guidelines.

Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCDIV002

The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.

Module 4: Community Services Essentials Part 4

Assess co-existing needs

CHCCCS004

This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.

Coordinate complex case requirements

CHCCSM004

This unit describes the skills and knowledge required to coordinate multiple service requirements for clients with complex needs within a case management framework. Workers at this level work under supervision within established guidelines but take on a team leadership role in the coordination of services and service providers. This unit applies to work in a range of health and community services contexts.

Provide case management supervision

CHCCSM006

This unit describes the skills and knowledge to take a leadership role in the delivery of quality case management. This includes disseminating information and providing advice on practice issues relating to case management within the organisation. Workers at this level work autonomously and are responsible for own outputs within broad but defined organisation guidelines. This unit applies to work in a range of health and community services contexts.

Undertake case management in a child protection framework

CHCCSM007

This unit describes the skills and knowledge required to apply all aspects of case management in which case plans are developed and implemented to address specific client needs and achieve client goals within a child protection framework. Workers at this level work autonomously and are responsible for prioritising own outputs within defined organisation guidelines. This unit applies to work in a range of health and community service contexts.

Job Outcomes

Diploma of Community Services (Case Management) Career Opportunities

With the Diploma of Community Services (Case Management), you can work in a number of different settings, including Multicultural Centres, Social Housing, Homelessness Services, Family Violence Centres, Drug and Alcohol Support Services, Disability Services, Mental Health Services, Aboriginal Community Services Government Services and more.

The CHC52015 Diploma of Community Services (Case Management) qualification can lead to opportunities with job titles including;

  • Case Coordinator (Community Services)
  • Community Housing Workers
  • Senior Youth Worker
  • Family Support Worker
  • Disability Team Leader
  • Housing Assistant
  • Aboriginal Neighbourhood House Coordinator

Expected Salary and biggest employment opportunity

Salary
$ 0
Average Entry Level Annual Salary
Jobs
0 %
Employed as Community and Personal Service Workers
Industry
0 %
Employed in the Health Care and Social Assistance industry

All statistics are supplied by the National Centre for Vocational Education Research. Based on national surveys.

Available Subsidies for this course

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Save up to

0 %

off the standard cost of this course with the Jobs & Skills WA Subsidy!

Eligibility Criteria

To be eligible for the Jobs and Skills WA – Lower Fees, Local Skills Government subsidy, you must reside in Western Australia and meet one of the below eligibility criteria;

You are an Australian Citizen

You hold a sub-class 309, 444, 785, 820, or 826 visa

You are a partner or dependant of a holder of a temporary Visa sub-class 457

You hold a Bridging Visa E (subclasses 050 and 051) with a valid application for a visa sub-class 785 or 790

If you meet one of the above eligibility criteria, the JOBS & SKILLS WA Government subsidised total course fees for the CHC52015 Diploma of Community Services (Case Management) available to you are; *

With a concession card – $420.00 or $400 per year* (based on annual cap fee)
Without a concession card – $1417.50 or $1200 per year* (based on annual cap fee)

To gain the subsidy you will be required to attend face-to-face classes here at our Perth CBD campus. If you’re located in WA but live outside of the Perth Metro area you may be eligible to study this course fully online through the Government subsidy. Contact us to learn more about our upcoming intake dates & face-to-face study requirements..

For detailed information, including concession eligibility criteria and annual cap fee, please see our attached brochure or visit our Lower Fees, Local Skills Information Page here.* If you are aged between 15-24 years old and don’t have a valid concession card, your annual course fee will be capped at $400 per calendar year at the non-concession rate.

Learn more about the Jobs and Skills WA Subsidy on the Jobs & Skills WA Website Here.*

* Please note, you can only enrol and claim ONE Jobs and Skills WA subsidy at a time. If you are currently enrolled in another course through Job’s and Skills WA (Including Lower Fees, Local Skills AND Skills Ready), you must either complete or withdraw from that course before enrolling in a new course.

*You must meet eligibility criteria to qualify. The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as service and resource fees*  This is a Western Australian government program. 

Payment Options

Standard Rate

$15,750

Concession Rate

$420.00*

Non-Concession Rate

$1417.50*

*Please refer to the Government Subsidy section to see if you are eligible for the concession or non-concession rates.

The maximum tuition fee for this course is $15,750. Your fee payment options are:

  • Upfront payment
  • VET Student Loans – Australian government income contingent loan which allows you to study now and pay later .

†VET Student Loans are subject to students meeting eligibility requirements. VET Student Loan creates a debt that must be repaid to the Commonwealth.

Find out what your repayments may be using our Payment Plan Repayment Calculator

  • Study Loans – Flexible loan with payment options for up to 48 months.

*You must meet eligibility criteria to qualify. The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as service and resource fees*  This is a Western Australian government program available to WA residents. 

TrainSmart Australia

Units of competency
CHC52015 Diploma of Community Services (Case Management)

This qualification is made up of the following units of competency. All units of competency must be completed in order to successfully attain the CHC52015 Diploma of Community Services (Case Management).

The CHC52015 Diploma of Community Services (Case Management) is broken up into the following Modules;

Module 1: Community Services Essentials Part 1

CHCCCS007 Develop and implement service programs

CHCCOM003 Develop workplace communication strategies

CHCDEV002 Analyse impacts of sociological factors on clients in community work and services

CHCDIV003 Manage and promote diversity

Module 2: Community Services Essentials Part 2

CHCLEG003 Manage legal and ethical compliance

CHCMGT005 Facilitate workplace debriefing and support processes

CHCPRP003 Reflect on and improve own professional practice

HLTWHS004 Manage work health and safety

Module 3: Community Services Essentials Part 3

CHCCSL001 Establish and confirm the counselling relationship

CHCCCS019 Recognise and respond to crisis situations

CHCCSL007 Support counselling clients in decision-making processes

CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety

Module 4: Community Services Essentials Part 4

CHCCCS004 Assess co-existing needs

CHCCSM004 Coordinate complex case requirements

CHCCSM006 Provide case management supervision

CHCCSM007 Undertake case management in a child protection framework

If you are interested in this course, please call us on 1300 855 517!

* Please note, course Units of Competency are subject to change. These units are valid only on the date of printing.

TrainSmart Australia
Want to learn more about the CHC52015 Diploma of Community Services (Case Management)? Fill out the form below and click download!
TrainSmart Australia
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Want to learn more about the CHC52015 Diploma of Community Services (Case Management)? Fill out the form below and click download!