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CHC52015

Diploma of Community Services

Serve local communities and support people.

Start Date

Please contact us
for the next intake date.

Duration

12 - 16 months

Delivery Method

Online OR
Face-to-Face - WA Only (Required for WA Subsidy)*
(Please contact us for further options*)

Units

16

Quick Info

Download a free course brochure!

Download our free brochure guide to be contacted by our friendly career advisory team by phone, email and online chat. 

Next Start Date

Please contact us
for the next intake date.

Course Duration

12 - 16 months

Delivery Method

Online OR
Face-to-Face - WA Only (Required for WA Subsidy)*
(Please contact us for further options*)

Work Placement

100 Hours

Pre-Requisites

N/A

Today, with many members of our local communities struggling with personal and financial hardships, there’s an ever-growing demand for professionals who have the personal attributes as well as the skills and expertise to not only empathise with these members of our local communities, but also help guide them successfully towards their goals.

By studying the CHC52015 Diploma of Community Services you will be equipped for a rewarding career in making a difference to individuals and the wider community.

Why TrainSmart?

Course Overview

Study the Diploma of Community Services

There is an increasing need for people to work in community roles to develop and implement services for both individuals and groups. The CHC52015 Diploma of Community Services equips students with the practical skills and specialised knowledge to positively impact social support, housing, child protection services, and a variety of other community-based settings.

In the CHC52015 Diploma of Community Services course, you will learn skills to be able to advise, support and help various groups and individuals from disadvantaged backgrounds and circumstances. It is crucial for you to know how to assess clients’ needs and direct them to appropriate services to meet their needs. You will be equipped with the right strategies and skills to assist, nurture and promote someone’s well-being.

This Diploma Community Services qualification requires 100 Hours of work placement in an appropriate organisation. TrainSmart Australia will assist you to identify a suitable organisation or you may nominate an organisation of your choice.

This course will also gain you access to our Health and Community Services Trainers for dedicated team support throughout your studies. All our Allied Health trainers are highly experienced and offer students specialist knowledge and insight from their respective fields.

To find out more about the CHC52015 Diploma of Community Services course at TrainSmart Australia, download the brochure.

Is the Diploma of Community Services for you?

Do you…

  • Like interacting with a diverse range of different people and groups
  • Want to be a voice for people who are disadvantaged
  • Help and empower people, families and communities to achieve their potential and goals
  • Enjoy reaching out to people, developing positive and friendly relationships
  • Be an advocate for the social justice, human rights, and equity of the disadvantaged

Then studying the CHC52015 Diploma of Community Services may lead you towards a rewarding and fulling career path.

What will you learn in the Diploma of Community Services?

The CHC52015 Diploma of Community Services prepares you for guiding clients and groups suffering through complex situations.

In this course you will learn to:

  • develop communication protocols for a range of internal and external stakeholders
  • develop, implement and coordinate well-being programs in a team environment
  • gain a detailed understanding of the various counselling and support services available to individuals and communities
  • develop counselling skills to assist clients in clarifying goals, exploring options and developing a course of action
  • prepare and undertake community work in a real-world setting

CORE COMMUNITY SERVICE SKILLS YOU’LL GAIN

  • Communication and basic counselling skills – identify issues of disadvantages and injustice as well as provide support
  • Insight – learn to take on and make a difference in complex cases/situations
  • Collaboration – interact collaboratively to promote inclusivity amongst disadvantaged individuals and groups
  • Referral – know a range of support networks, including support services, practitioners, local and state governments and when to refer these to clients
  • Empowerment – inspire, lead, and encourage people and communities to take steps towards achieving positive outcomes

How will you study the Diploma of Community Services?

By studying the Diploma of Community Services online, you will be able to engage with our team of Health and Community Services trainers. Our trainers will give you 1 to 1 support throughout the duration of this Diploma of Community Services course to help you understand the course content, give valuable feedback on your theoretical and practical assessments and help you towards realising and achieving your career pathway goals.

You will be expected to complete practical assessments. TrainSmart Australia will give you advance notice so you can make necessary arrangements to ensure participation in upcoming assessments through Purpose Practicals.

Assessments are by way of written assignments and have a practical component.

STUDY THE DIPLOMA OF COMMUNITY SERVICES IN PERTH, WA

If you are in Perth, you may be eligible to study at our Perth CBD campus through the Lower Fees, Local Skills subsidy. Our face-to-face classes provide a fun and safe environment to learn the theoretical components of each unit while also developing the skills you’ll need to complete your practical assessments.

Classes run once a fortnight from 9 am – 4 pm over a 16 month period.

To study under the Lower Fees, Local Skills subsidy, class attendance is required at our Perth CBD campus.

If you’re located in WA but living outside of the Perth Metro area, you may be eligible to study this course fully online through the Lower Fees, Local Skills subsidy.

How long is the Diploma of Community Services?

Studying this course online will run over 12-months. If you’re studying this course at our Perth CBD campus, the duration of the course will run over a 16 month period.

entry Requirements

Prior to being enrolled into the VSL eligible course, TrainSmart Australia must reasonably believe that the applicant is academically suited and displays competence for the course requirements including meeting any of the set entry requirements. This is determined by either:

  • The student providing TrainSmart Australia with a copy of an Australian year 12 certificate of education; or,
  • The student providing TrainSmart Australia with a copy of a Certificate IV qualification (or above) that was delivered as a part of the AQF (Australian Qualification Framework) that can be verified by the issuing organisation or the USI (unique student identifier) transcript or,
  • The student completing the Core Skills Profile for Adults online assessment passing at or above Exit Level 3 in the Australian Core Skills Framework in both reading and numeracy. TrainSmart Australia must also reasonably believe that the student displays that competence.

You may be required to complete a Bridging Course if you do not meet the above academic suitability criteria or at the request of our career advisory team.

Please note, we are unable to enrol international students at this time. 

Purpose Practicals

TrainSmart Australia students also have access to our Purpose Practicals service, to complete practical assessments.

Purpose Practicals provides our students with a safe environment to demonstrate practical counselling skills within a simulated environment. Our studio is also equipped with videoconferencing equipment to support E-counselling sessions for trainee counsellors.

Modules

This qualification is made up of the following units of competency. All units of competency must be completed in order to successfully attain the CHC52015 Diploma of Community Services.

The CHC52015 Diploma of Community Services is broken up into the following Modules.

Click each module title to learn more about the units within each module.

Manage personal stressors in the work environment

HLTWHS006

This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress. This unit applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.

Manage legal and ethical compliance

CHCLEG003

This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.

Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCDIV002

The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.

Develop workplace communication strategies

CHCCOM003

This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

Develop and implement service programs

CHCCCS007

This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.

Assess co-existing needs

CHCCCS004

This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.

Recognise and respond to crisis situations

CHCCCS019

This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.

Manage and promote diversity

CHCDIV003

This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.

Reflect on and improve own professional practice

CHCPRP003

This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.

Facilitate workplace debriefing and support processes

CHCMGT005

This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.

Research and apply evidence to practice

CHCPOL003

This unit describes the skills and knowledge required to establish the information need, gather information and critically analyse the information for relevance to own work. This unit applies to health and community service workers who need to research existing information to support and improve their work practice. It does not cover primary research.

Establish and confirm the counselling relationship

CHCCSL001

This unit describes the skills and knowledge required to use a structured approach to counselling to determine, establish and confirm the nature of the counsellor client relationship according to the agency’s counselling model. This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines.

Facilitate the counselling relationship and process

CHCCSL003

This unit describes the skills and knowledge to support clients to identify and work though concerns, and to manage the overall counselling process to its conclusion. This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines.

Support counselling clients in decision making processes

CHCCSL007

This unit describes the skills and knowledge required to assist clients to clarify their goals, explore options and develop a course of action. This unit applies to individuals whose job role involves working with clients on personal and psychological issues, within established policies, procedures and guidelines.

Manage work health and safety

HLTWHS004

This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).

Analyse impacts of sociological factors on clients in community work and services

CHCDEV002

This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.

Modules

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Print a copy of these modules

This qualification is made up of the following units of competency. All units of competency must be completed in order to successfully attain the CHC52015 Diploma of Community Services.

The CHC52015 Diploma of Community Services is broken up into the following Modules.

Module 1: Community Services Essentials Part 1

Manage personal stressors in the work environment

HLTWHS006

This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress. This unit applies to work in a range of health and community services settings, in particular work roles that operate in high stress situations and circumstances.

Manage legal and ethical compliance

CHCLEG003

This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.

Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCDIV002

The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety. This unit applies to people working in a broad range of roles including those involved in direct client service, program planning, development and evaluation contexts.

Develop workplace communication strategies

CHCCOM003

This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

Develop and implement service programs

CHCCCS007

This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.

Module 2: Community Services Essentials Part 2

Assess co-existing needs

CHCCCS004

This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs. This unit applies in a range of community service contexts.

Recognise and respond to crisis situations

CHCCCS019

This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services. This unit applies to any community services worker involved in crisis intervention. Management of the crisis may involve face-to-face, telephone or remote contact with persons involved.

Manage and promote diversity

CHCDIV003

This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.

Reflect on and improve own professional practice

CHCPRP003

This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.

Facilitate workplace debriefing and support processes

CHCMGT005

This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.

Module 3: Community Services Essentials Part 3

Research and apply evidence to practice

CHCPOL003

This unit describes the skills and knowledge required to establish the information need, gather information and critically analyse the information for relevance to own work. This unit applies to health and community service workers who need to research existing information to support and improve their work practice. It does not cover primary research.

Establish and confirm the counselling relationship

CHCCSL001

This unit describes the skills and knowledge required to use a structured approach to counselling to determine, establish and confirm the nature of the counsellor client relationship according to the agency’s counselling model. This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines.

Facilitate the counselling relationship and process

CHCCSL003

This unit describes the skills and knowledge to support clients to identify and work though concerns, and to manage the overall counselling process to its conclusion. This unit applies to individuals whose job role involves working with clients on personal and psychological issues within established policies, procedures and guidelines.

Support counselling clients in decision making processes

CHCCSL007

This unit describes the skills and knowledge required to assist clients to clarify their goals, explore options and develop a course of action. This unit applies to individuals whose job role involves working with clients on personal and psychological issues, within established policies, procedures and guidelines.

Manage work health and safety

HLTWHS004

This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).

Analyse impacts of sociological factors on clients in community work and services

CHCDEV002

This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. The unit describes the application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of services.

Job Outcomes

Diploma of Community Services Career Opportunities

With the Diploma of Community Services, you can work in a number of different settings, including Multicultural Centres, Social Housing, Homelessness Services, Family Violence Centres, Drug and Alcohol Support Services, Disability Services, Mental Health Services, Aboriginal Community Services Government Services and more.

The CHC52015 Diploma of Community Services qualification can lead to opportunities with job titles including;

  • Aboriginal Housing Worker
  • Caseworker
  • Community Development Officer
  • Community Program Coordinator
  • Disability Team Leader
  • Early Intervention Worker
  • Family Support Worker
  • Pastoral Care Worker
  • Senior Youth Worker
  • Welfare Support Worker

Expected Salary and biggest employment opportunity

Salary
$ 0
Average Entry Level Annual Salary
Jobs
0 %
Employed as Community and Personal Service Workers
Industry
0 %
Employed in the Health Care and Social Assistance industry

All statistics are supplied by the National Centre for Vocational Education Research. Based on national surveys.

Available Subsidies for this course

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Save up to

0 %

off the standard cost of this course with the Jobs & Skills WA Subsidy!

Eligibility Criteria

To be eligible for the Jobs and Skills WA – Lower Fees, Local Skills Government subsidy, you must reside in Western Australia and meet one of the below eligibility criteria;

You are an Australian Citizen

You hold a sub-class 309, 444, 785, 820, or 826 visa

You are a partner or dependant of a holder of a temporary Visa sub-class 457

You hold a Bridging Visa E (subclasses 050 and 051) with a valid application for a visa sub-class 785 or 790

If you meet one of the above eligibility criteria, the JOBS & SKILLS WA Government subsidised total course fees for the CHC52015 Diploma of Community Services available to you are; *

With a concession card – $410.40 or $400 per year* (based on annual cap fee)
Without a concession card – $1,385.10 or $1200 per year* (based on annual cap fee)

To gain the subsidy you will be required to attend face-to-face classes here at our Perth CBD campus. If you’re located in WA but live outside of the Perth Metro area you may be eligible to study this course fully online through the Government subsidy. Contact us to learn more about our upcoming intake dates & face-to-face study requirements..

For detailed information, including concession eligibility criteria and annual cap fee, please see our attached brochure or visit our Lower Fees, Local Skills Information Page here.* If you are aged between 15-24 years old and don’t have a valid concession card, your annual course fee will be capped at $400 per calendar year at the non-concession rate.

Learn more about the Jobs and Skills WA Subsidy on the Jobs & Skills WA Website Here.*

* Please note, you can only enrol and claim ONE Jobs and Skills WA subsidy at a time. If you are currently enrolled in another course through Job’s and Skills WA (Including Lower Fees, Local Skills AND Skills Ready), you must either complete or withdraw from that course before enrolling in a new course.

*You must meet eligibility criteria to qualify. The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as service and resource fees*  This is a Western Australian government program. 

Payment Options

Standard Rate

$15,750

Concession Rate

$410.40*

Non-Concession Rate

$1,385.10*

*Please refer to the Government Subsidy section to see if you are eligible for the concession or non-concession rates.

The maximum tuition fee for this course is $15,750. Your fee payment options are:

  • Upfront payment
  • VET Student Loans – Australian government income contingent loan which allows you to study now and pay later .

†VET Student Loans are subject to students meeting eligibility requirements. VET Student Loan creates a debt that must be repaid to the Commonwealth.

Find out what your repayments may be using our Payment Plan Repayment Calculator

  • Study Loans – Flexible loan with payment options for up to 48 months.

*You must meet eligibility criteria to qualify. The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as service and resource fees*  This is a Western Australian government program available to WA residents. 

Study Diploma of Community Services | Enrolling Now! Affordable Payment Options, Flexible Course Delivery & Online e-Learning available!
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Units of competency
CHC52015 Diploma of Community Services

This qualification is made up of the following units of competency. All units of competency must be completed in order to successfully attain the CHC52015 Diploma of Community Services.

The CHC52015 Diploma of Community Services is broken up into the following Modules;

Module 1: Community Services Essentials Part 1

HLTWHS006 Manage personal stressors in the work environment

CHCLEG003 Manage legal and ethical compliance

CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety

CHCCOM003 Develop workplace communication strategies

CHCCCS007 Develop and implement service programs

Module 2: Community Services Essentials Part 2

CHCCCS004 Assess co-existing needs

CHCCCS019 Recognise and respond to crisis situations

CHCDIV003 Manage and promote diversity

CHCPRP003 Reflect on and improve own professional practice

CHCMGT005 Facilitate workplace debriefing and support processes

Module 3: Community Services Essentials Part 3

CHCPOL003 Research and apply evidence to practice

CHCCSL001 Establish and confirm the counselling relationship

CHCCSL003 Facilitate the counselling relationship and process

CHCCSL007 Support counselling clients in decision making processes

HLTWHS004 Manage work health and safety

CHCDEV002 Analyse impacts of sociological factors on clients in community work and services

If you are interested in this course, please call us on 1300 855 517!

* Please note, course Units of Competency are subject to change. These units are valid only on the date of printing.

TrainSmart Australia
Want to learn more about the CHC52015 Diploma of Community Services? Fill out the form below and click download!
TrainSmart Australia
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Want to learn more about the CHC52015 Diploma of Community Services? Fill out the form below and click download!