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Business & IT skill sets // smart and skilled nsw

Obtain a micro-credential through the Smart and Skilled NSW government subsidy!

Start Dates

Enrol anytime!

Durations

1 - 6 months

Delivery Method

Online

Units

1 - 6 units

Quick Info

Download a free course brochure!

Smart and Skilled – Skilling for Recovery is a part of a matched funding commitment between the New South Wales government and the Australia Government under the new JobTrainer fund. Skilling for Recovery is a vital component of NSW’s COVID-19 Recovery Plan. This plan includes fee free training in full qualifications and micro-credentials. Be a part of NSW’s future, and reskill, retrain and redeploy the workforce in NSW.

Why TrainSmart?

Available Skill Sets

Statement of Attainment in Business

Next Start Date

Please contact us for the next intake dates.

Course Duration

1 month

Delivery Method

Online

Units

1

This short course goes through how to design and produce your own spreadsheets using relevant and current data processing software.

BSBITU314 Design and produce spreadsheets

Statement of Attainment in Business (Customer Engagement)

Next Start Date

Please contact us for the next intake dates.

Course Duration

5 months

Delivery Method

Online

Units

5

This skill set focuses on customer engagement, how to deliver and review services within a customer service environment, how to work effectively with diverse staff and customers, how to contribute to the health and safety of all staff, and how to manage personal stress in the workplace.

BSBCUE203 Conduct customer engagement
BSBCUS301 Deliver and monitor a service to customers
BSBDIV301 Work effectively with diversity
BSBWHS201 Contribute to health and safety of self and others
BSBWOR201 Manage personal stress in the workplace

Statement of Attainment in Business Administration

Next Start Date

Please contact us for the next intake dates.

Course Duration

1 month

Delivery Method

Online

Units

1

This skill set will teach you how to work effectively in a diverse team environment.

BSBDIV301 Work effectively with diversity

Statement of Attainment in Business Administration Skills

Next Start Date

Please contact us for the next intake dates.

Course Duration

3 months

Delivery Method

Online

Units

3

Develop some basic skills for a role in business administration. You will learn how to manage staff diaries and appointments, create presentations for the workplace and design and produce digital documents.

BSBADM307 Organise schedules
BSBITU312 Create electronic presentations
BSBITU313 Design and produce digital text documents

Statement of Attainment in Customer Engagement

Next Start Date

Please contact us for the next intake dates.

Course Duration

4 months

Delivery Method

Online

Units

4

This skill set covers all skills required for successful customer engagement. This includes how to prepare your work environment for customer engagement, how to operate personal devices, how to safely conduct customer engagement. 

BSBWHS201 Contribute to health and safety of self and others
BSBCUE205 Prepare for work in a customer engagement environment
BSBCUE203 Conduct customer engagement
BSBITU111 Operate a personal digital device

Statement of Attainment in Emotional Intelligence

Next Start Date

Please contact us for the next intake dates.

Course Duration

2 months

Delivery Method

Online

Units

2

This course provides the skills and knowledge required to be an effective team member. 

BSBLDR511 Develop and use emotional intelligence
BSBLDR513 Communicate with influence

Statement of Attainment in Emotional Intelligence for Supervisors

Next Start Date

Please contact us for the next intake dates.

Course Duration

2 months

Delivery Method

Online

Units

2

This course provides the skills and knowledge required to be an effective manager and leader. 

BSBLDR502 Lead and manage effective workplace relationships
BSBLDR511 Develop and use emotional intelligence

Statement of Attainment in Emotional Intelligence, Management Planning and Innovation

Next Start Date

Please contact us for the next intake dates.

Course Duration

6 months

Delivery Method

Online

Units

6

This course provides the skills and knowledge required to be an effective manager and leader, specifically those in upper management positions.

BSBINN502 Build and sustain an innovative work environment
BSBLDR511 Develop and use emotional intelligence
BSBLDR513 Communicate with influence
BSBMGT516 Facilitate continuous improvement
BSBMGT517 Manage operational plan
BSBRSK501 Manage risk

Statement of Attainment in ICT Management

Next Start Date

Please contact us for the next intake dates.

Course Duration

4 months

Delivery Method

Online

Units

4

This ICT Skill Set will teach you the basic skills and knowledge you would need to work in IT Management. This includes managing system security, client liaison, maintenance services, and testing processes.

ICTNWK513 Manage system security
ICTSAS502 Establish and maintain client user liaison
ICTSAS512 Review and manage delivery of maintenance services
ICTSAS522 Manage the testing process

Statement of Attainment in Introductory Business Skills

Next Start Date

Please contact us for the next intake dates.

Course Duration

3 months

Delivery Method

Online

Units

3

This course is ideal if you are thinking about developing your basic business skills to feel more confident about working in an office environment. You will develop your skills and knowledge in customer services, work health and safety (WHS) and word processing.

BSBWHS201 Contribute to health and safety of self and others
BSBITU211 Produce digital text documents
BSBCUS301 Deliver and monitor a service to customers

Statement of Attainment in Leadership and Management

Next Start Date

Please contact us for the next intake dates.

Course Duration

3 months

Delivery Method

Online

Units

3

This short course is ideal for individuals who may be currently leading a team and wish to develop innovative skills and knowledge for the purpose of achieving high levels of performance and workplace commitment.

BSBLDR502 Lead and manage effective workplace relationships
BSBLDR511 Develop and use emotional intelligence
BSBLDR513 Communicate with influence

Statement of Attainment in Microsoft Excel - Intermediate

Next Start Date

Please contact us for the next intake dates.

Course Duration

2 months

Delivery Method

Online

Units

2

This course is ideal if you are thinking about developing your basic business skills to feel more confident about working with Microsoft Excel spreadsheets. You will develop your skills and knowledge in designing and creating spreadsheets for a business environment. You will learn how to create simple spreadsheets and charts, how to format them professionally and how to use formulas and functions in more complex spreadsheets and charts.

BSBITU212 Create and use spreadsheets
BSBITU314 Design and produce spreadsheets

Statement of Attainment in Project Management Essentials

Next Start Date

Please contact us for the next intake dates.

Course Duration

3 months

Delivery Method

Online

Units

3

This course is suitable for autonomous individuals who identify and apply project management skills and knowledge in a wide variety of contexts.

BSBPMG511 Manage project scope
BSBPMG517 Manage project risk
BSBPMG521 Manage project integration

Statement of Attainment in Retail Trade

Next Start Date

Please contact us for the next intake dates.

Course Duration

2 months

Delivery Method

Online

Units

2

In this short course, you will learn how to work effectively and mange any project scope and time.

BSBPMG511 Manage project scope
BSBPMG512 Manage project time

Statement of Attainment in Social Media Tools to Engage Customers

Next Start Date

Please contact us for the next intake dates.

Course Duration

1 month

Delivery Method

Online

Units

1

Small business owners use a range of social media platforms to promote their products and services. In this short course, you will develop the skills you need to use social media so that you can interact with your customers and promote your business.

ICTWEB201 Use social media tools for collaboration and engagement

Statement of Attainment in Social Media Engagement

Next Start Date

Please contact us for the next intake dates.

Course Duration

2 months

Delivery Method

Online

Units

2

In this short course, you will enhance your social media marketing knowledge and discover the foundations of successful social campaigns. You will learn how to engage the right consumer in the right space, effectively plan your social media strategies for lead generation and how to drive brand awareness.

BSBMKG537 Develop a social media engagement plan
BSBMKG527 Plan social media engagement

Smart & Skilled NSW

Eligibility & Entry Criteria

This training is subsidised by the NSW Government.

To be eligible for the Smart and Skilled NSW Government subsidy, you must meet ALL of Criteria 1, and ONE of Criteria 2;

Criteria 1

(You meet ALL of the following)

You are an Australian Citizen, Permanent Australian Resident, a Humanitarian Visa Holder, OR a New Zealand Citizen.

You are over 15 years old

You live or work in NSW

You are no longer attending school or an equivalent (excluding homeschooled students)

Criteria 2

(You meet ONE of the following)

You are aged between 17 - 24 years old
(regardless of employment status)

You are a Commonwealth Benefits Recipient

You are unemployed and not in receipt of any Commonwealth Benefits.

You are expected to become unemployed*1

*1 for examples of people expected to become unemployed, please see our Smart & Skilled NSW info page here.

If you meet one of the above eligibility criteria, the Smart and Skilled NSW Government subsidised skill sets are free.

For detailed information, including detailed eligibility criteria, please see our attached brochure or visit our Smart & Skilled NSW Information Page here.*

* Please note, you can only enrol and claim ONE Smart & Skilled NSW subsidy at a time. If you are currently enrolled in another course through Smart & Skilled NSW, you must either complete or withdraw from that course before enrolling in a new course.

TrainSmart Australia

Want to learn more about the Smart & Skilled NSW Skill Sets? Fill out the form below to download the brochure!