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Smart and Skilled – Skilling for Recovery is a part of a matched funding commitment between the New South Wales government and the Australia Government under the new JobTrainer fund. Skilling for Recovery is a vital component of NSW’s COVID-19 Recovery Plan. This plan includes fee free training in full qualifications and micro-credentials. Be a part of NSW’s future, and reskill, retrain and redeploy the workforce in NSW.
Available Skill Sets
Statement of Attainment in Business
This short course goes through how to design and produce your own spreadsheets using relevant and current data processing software.
Statement of Attainment in Business (Customer Engagement)
This skill set focuses on customer engagement, how to deliver and review services within a customer service environment, how to work effectively with diverse staff and customers, how to contribute to the health and safety of all staff, and how to manage personal stress in the workplace.
BSBCUS301 Deliver and monitor a service to customers
BSBDIV301 Work effectively with diversity
BSBWHS201 Contribute to health and safety of self and others
BSBWOR201 Manage personal stress in the workplace
Statement of Attainment in Business Administration
This skill set will teach you how to work effectively in a diverse team environment.
Statement of Attainment in Business Administration Skills
Develop some basic skills for a role in business administration. You will learn how to manage staff diaries and appointments, create presentations for the workplace and design and produce digital documents.
Statement of Attainment in Customer Engagement
This skill set covers all skills required for successful customer engagement. This includes how to prepare your work environment for customer engagement, how to operate personal devices, how to safely conduct customer engagement.
BSBCUE205 Prepare for work in a customer engagement environment
BSBCUE203 Conduct customer engagement
BSBITU111 Operate a personal digital device
Statement of Attainment in Emotional Intelligence
This course provides the skills and knowledge required to be an effective team member.
Statement of Attainment in Emotional Intelligence for Supervisors
This course provides the skills and knowledge required to be an effective manager and leader.
Statement of Attainment in Emotional Intelligence, Management Planning and Innovation
This course provides the skills and knowledge required to be an effective manager and leader, specifically those in upper management positions.
BSBLDR511 Develop and use emotional intelligence
BSBLDR513 Communicate with influence
BSBMGT516 Facilitate continuous improvement
BSBMGT517 Manage operational plan
BSBRSK501 Manage risk
Statement of Attainment in ICT Management
This ICT Skill Set will teach you the basic skills and knowledge you would need to work in IT Management. This includes managing system security, client liaison, maintenance services, and testing processes.
ICTSAS502 Establish and maintain client user liaison
ICTSAS512 Review and manage delivery of maintenance services
ICTSAS522 Manage the testing process
Statement of Attainment in Introductory Business Skills
This course is ideal if you are thinking about developing your basic business skills to feel more confident about working in an office environment. You will develop your skills and knowledge in customer services, work health and safety (WHS) and word processing.
Statement of Attainment in Leadership and Management
This short course is ideal for individuals who may be currently leading a team and wish to develop innovative skills and knowledge for the purpose of achieving high levels of performance and workplace commitment.
Statement of Attainment in Microsoft Excel - Intermediate
This course is ideal if you are thinking about developing your basic business skills to feel more confident about working with Microsoft Excel spreadsheets. You will develop your skills and knowledge in designing and creating spreadsheets for a business environment. You will learn how to create simple spreadsheets and charts, how to format them professionally and how to use formulas and functions in more complex spreadsheets and charts.
Statement of Attainment in Project Management Essentials
This course is suitable for autonomous individuals who identify and apply project management skills and knowledge in a wide variety of contexts.
Statement of Attainment in Retail Trade
In this short course, you will learn how to work effectively and mange any project scope and time.
Statement of Attainment in Social Media Tools to Engage Customers
Small business owners use a range of social media platforms to promote their products and services. In this short course, you will develop the skills you need to use social media so that you can interact with your customers and promote your business.
Statement of Attainment in Social Media Engagement
In this short course, you will enhance your social media marketing knowledge and discover the foundations of successful social campaigns. You will learn how to engage the right consumer in the right space, effectively plan your social media strategies for lead generation and how to drive brand awareness.
Smart & Skilled NSW
This training is subsidised by the NSW Government.
To be eligible for the Smart and Skilled NSW Government subsidy, you must meet ALL of Criteria 1, and ONE of Criteria 2;
(You meet ALL of the following)
(You meet ONE of the following)
*1 for examples of people expected to become unemployed, please see our Smart & Skilled NSW info page here.
If you meet one of the above eligibility criteria, the Smart and Skilled NSW Government subsidised skill sets are free.
For detailed information, including detailed eligibility criteria, please see our attached brochure or visit our Smart & Skilled NSW Information Page here.*
* Please note, you can only enrol and claim ONE Smart & Skilled NSW subsidy at a time. If you are currently enrolled in another course through Smart & Skilled NSW, you must either complete or withdraw from that course before enrolling in a new course.