TrainSmart Australia is committed to ensuring that the process of assessment (including the recognition of prior learning) in all VET programs is conducted in accordance with the four Principles of Assessment (validity, reliability, fairness and flexibility) and the Rules of Evidence as endorsed by the National Quality Council.
Tuition assurance protects students in the event a course provided by an approved VSL provider ceases to be provided after it starts but before it is completed. Affected students are offered a replacement course with another provider and where this is not possible, the students’ FEE HELP balance for the affected part of the course will be re-credited.
The training and assessment methods used by SMR Learning Service Pty Ltd T/A TrainSmart Australia are based on competency standards. ‘Competency comprises the knowledge, skills and consistent application of that knowledge and skills to the standard of performance required in employment.’
Trainsmart Australia is bound by the Australian Privacy Principles (that commenced inMarch 2014) under the Commonwealth Privacy Act 1988. This policy outlines how personal information provided to and collected by our organisationis managed. As part of our continuous improvement program, we will review and update this Policy to take account of new laws and technology, changes to our operations and practices and to ensure it remains appropriate to the changing education and training environment.
In accordance with the VET Student Loans Act 2016 and the associated VET guidelines, as an approved course provider, the following policy and procedural document has been drafted to provide clarity around the collection and verification of information for the purposes of, or in relation to, applications by students for VET Student Loans.
In accordance with the VET Student Loans Act 2016 and the associated VET guidelines, as an approved course provider, the following policy and procedural document has been drafted to provide clarity around the processes and procedures for a student to withdraw from an approved course and the processes and procedures for cancellation of enrolment (Subdivision E—Withdrawal from courses and cancellation of enrolment, Subsection 86 and Subsection 87, VET Student Loan Rules 2016).
TrainSmart Australia Pty Ltd offers a fair and equitable refund policy that complies with all legislative requirements. Students are informed of all fees, charges, census dates and of the refund policy during the enrolment process. Information on the refund policy is also stated in the Student Handbook. TrainSmart Australia guarantees a sound financial position and safeguards all participant fees until used for training and or assessment.
This policy provides the framework and mechanisms for TrainSmart Australia to assess applications to re-credit a student’s FEE-HELP balance after the census date in a VET Student Loans enabled course. The object of this policy is to provide clear guidelines on how students who have nominated to have their tuition fees paid under VET Student Loans may apply to have any VET Student Loan debt re-credited.
This procedure was developed to implement a fair and transparent process for prospective students to follow when applying for a relevant course with TrainSmart Australia, which accurately measures core skills and ensures students have a strong chance of success are accepted into appropriate programs.
An approved course provider must have a procedure to ensure that a student enrolled in a replacement course with the provider is:
Granted course credits for parts of the original course successfully completed by the student, as evidenced by a statement of attainment issued in accordance with the Australian Qualification Framework.