Policies & Procedures
Assessment Policy & Procedure
TrainSmart Australia is committed to ensuring that the process of assessment (including the recognition of prior learning) in all VET programs is conducted in accordance with the four Principles of Assessment (validity, reliability, fairness and flexibility) and the Rules of Evidence as endorsed by the National Quality Council.Read more
Statement Of VET Tuition Assurance
Under the provisions of Schedule 1A of the Higher Education Support Act 2003 (HESA), Part 3 of the Higher Education Support (VET) Guidelines, Division 4 of the VET Student Loans Act 2016 and Part 6 VET Student Loans Rules, TrainSmart Australia (the first provider) must comply with the VET Tuition Assurance requirements. This is to protect VET students in the event that TrainSmart Australia ceases to provide a VET course of study in which a VET student is enrolled.
Competency Based Training and Assessment
Fair Treatment and Equal Opportunity Policy
Trainsmart Australia is committed to providing fair treatment and equal opportunity for all individuals by ensuring that its programs and services are relevant, accessible, fair and inclusive.
Complaints and Appeals
Trainsmart Australiais committed to developing and maintaining an effective, timely, fair and equitable grievance handling process which is easily accessible and offered to complainants at no charge. In so doing, we aim to:
TrainSmart Australia is committed to upholding high standards of integrity and honesty. Plagiarism and cheating in any form is unacceptable and will be acted upon appropriately.
Trainsmart Australia is bound by the Australian Privacy Principles (that commenced inMarch 2014) under the Commonwealth Privacy Act 1988. This policy outlines how personal information provided to and collected by our organisationis managed. As part of our continuous improvement program, we will review and update this Policy to take account of new laws and technology, changes to our operations and practices and to ensure it remains appropriate to the changing education and training environment.
Record of Participation Procedure
- On arrival at TrainSmart Australia clients are greeted by reception staff and advised to sign the Course Sign-in Sheet for the unit of competency relating to that day of training.
- In the training room, the relevant trainer for that day is also responsible for ensuring that every client in attendance has signed the attendance sheet, prior to the start of their training session.
- Absenteeism of clients from a session is noted on the attendance sheet.
VET Student Loan Application Requirements Policy and Procedure
VET Student Loan Withdrawal from Courses and Cancellation of Enrolment
Refund Policy – VET Student Loan Assistance Scheme
TrainSmart Australia Pty Ltd offers a fair and equitable refund policy that complies with all legislative requirements. Students are informed of all fees, charges, census dates and of the refund policy during the enrolment process. Information on the refund policy is also stated in the Student Handbook. TrainSmart Australia guarantees a sound financial position and safeguards all participant fees until used for training and or assessment.
Student Review Procedure
This policy provides the framework and mechanisms for TrainSmart Australia to assess applications to re-credit a student’s FEE-HELP balance after the census date in a VET Student Loans enabled course. The object of this policy is to provide clear guidelines on how students who have nominated to have their tuition fees paid under VET Student Loans may apply to have any VET Student Loan debt re-credited.
Student Entry Procedure
This procedure was developed to implement a fair and transparent process for prospective students to follow when applying for a relevant course with TrainSmart Australia, which accurately measures core skills and ensures students have a strong chance of success are accepted into appropriate programs.