Policies & Procedures

TrainSmart Australia is committed to ensuring that the process of assessment (including the recognition of prior learning) in all VET programs is conducted in accordance with the four Principles of Assessment (validity, reliability, fairness and flexibility) and the Rules of Evidence as endorsed by the National Quality Council.

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Tuition assurance protects students in the event a course provided by an approved VSL provider ceases to be provided after it starts but before it is completed. Affected students are offered a replacement course with another provider and where this is not possible, the students’ FEE HELP balance for the affected part of the course will be re-credited.

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The training and assessment methods used by SMR Learning Service Pty Ltd T/A TrainSmart Australia are based on competency standards. ‘Competency comprises the knowledge, skills and consistent application of that knowledge and skills to the standard of performance required in employment.’

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Trainsmart Australia is committed to providing fair treatment and equal opportunity for all individuals by ensuring that its programs and services are relevant, accessible, fair and inclusive.

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Trainsmart Australiais committed to developing and maintaining an effective, timely, fair and equitable grievance handling process which is easily accessible and offered to complainants at no charge.

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TrainSmart Australia is committed to upholding high standards of integrity and honesty. Plagiarism in any form is unacceptable and will be acted upon appropriately.

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Trainsmart Australia is bound by the Australian Privacy Principles (that commenced in March 2014) under the Commonwealth Privacy Act 1988. This policy outlines how personal information provided to and collected by our organisation is managed. As part of our continuous improvement program, we will review and update this Policy to take account of new laws and technology, changes to our operations and practices and to ensure it remains appropriate to the changing education and training environment.

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SCOPE

  1. On arrival at TrainSmart Australia clients are greeted by reception staff and advised to sign the Course Sign-in Sheet for the unit of competency relating to that day of training.
  2. In the training room, the relevant trainer for that day is also responsible for ensuring that every client in attendance has signed the attendance sheet, prior to the start of their training session.
  3. Absenteeism of clients from a session is noted on the attendance sheet.

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In accordance with the VET Student Loans Act 2016 and the associated VET guidelines, as an approved course provider, the following policy and procedural document has been drafted to provide clarity around the collection and verification of information for the purposes of, or in relation to, applications by students for VET Student Loans.

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In accordance with the VET Student Loans Act 2016 and the associated VET guidelines, as an approved course provider, the following policy and procedural document has been drafted to provide clarity around the processes and procedures for a student to withdraw from an approved course and the processes and procedures for cancellation of enrolment (Subdivision E—Withdrawal from courses and cancellation of enrolment, Subsection 86 and Subsection 87, VET Student Loan Rules 2016).

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TrainSmart Australia Pty Ltd offers a fair and equitable refund policy that complies with all legislative requirements. Students are informed of all fees, charges, census dates and of the refund policy during the enrolment process. Information on the refund policy is also stated in the Student Handbook. TrainSmart Australia guarantees a sound financial position and safeguards all participant fees until used for training and or assessment.

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The student handbook encompasses important information that a student needs to know when enroling and engaging in studying with Trainsmart Australia. It outlines the commitment and obligations of Trainsmart Australia, and the terms, conditions, and commitments required by a student enrolling at Trainsmart Australia.

This policy provides the framework and mechanisms for TrainSmart Australia to assess applications to re-credit a student’s FEE-HELP balance after the census date in a VET Student Loans enabled course. The object of this policy is to provide clear guidelines on how students who have nominated to have their tuition fees paid under VET Student Loans may apply to have any VET Student Loan debt re-credited.

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This procedure was developed to implement a fair and transparent process for prospective students to follow when applying for a relevant course with TrainSmart Australia, which accurately measures core skills and ensures students have a strong chance of success are accepted into appropriate programs.

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An approved course provider must have a procedure to ensure that a student enrolled in a replacement course with the provider is:

  1. Granted course credits for parts of the original course successfully completed by the student, as evidenced by a statement of attainment issued in accordance with the Australian Qualification Framework.

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Enquiry form

Ready to inquire about a course and kick start a new career? Simply fill out our inquiry form below and you’ll hear from one of our Career Advisers within the next 2 business days!

Contact our student support

Are you a current student and need to speak with someone at TrainSmart about your current enrolment? Simply fill out our form below and one of our Student Support Officers will be in contact with you as soon as possible. 

By submitting this apply now form, you agree to TrainSmart Australia using your contact information for marketing and enrolment purposes. TrainSmart Australia will ensure all personal information is stored in compliance with the Privacy Act 1988 and will not sell/remarket your information to any third party. TrainSmart Australia also uses reCAPTCHA technology and will act in accordance with the terms and conditions set by Google.